Help, safety, and trust
Everything you need to know about how Kindly works, how we protect your privacy, and what Kindly can and cannot do.
How Kindly works
You can ask Kindly for help in three ways: speak your question out loud, type it, or upload a screenshot or photo. Kindly reads or listens to what you shared, explains it in plain language, and gives you clear, numbered steps to follow.
Kindly is an AI assistance tool. It is not a human representative, and it does not take actions on your behalf — it explains what to do so you can do it yourself, with confidence.
Privacy basics
Kindly only uses what you share — your questions, screenshots, and photos — to give you an answer. We aim to keep only what is necessary to provide the service and to improve how well Kindly can help.
Uploaded files are not kept longer than necessary, and you can request deletion of your conversation history and uploads at any time from your account settings or by contacting support.
Full details will be published in our Privacy Policy.
Information you should not upload
To keep you safe, please never upload or type:
- Full passwords or PINs
- Social Security numbers
- Complete credit-card or bank account numbers
- Medical records or health insurance ID numbers
- Any other highly sensitive personal information
If you accidentally share something sensitive, Kindly will let you know and will avoid repeating it back to you.
Scam awareness
Kindly can help you slow down and think through a message, call, or offer that feels off. Common warning signs include urgent pressure to act immediately, requests for gift cards or wire transfers, and messages claiming to be from a bank, government agency, or delivery company asking you to click a link or pay a fee.
Kindly can help you understand these warning signs, but it cannot guarantee that something is or isn't a scam. When in doubt, pause, and confirm with a trusted family member or by contacting the organization directly using a phone number you know is real.
Accessibility
Kindly is built to be usable by everyone, including people who use assistive technology. This includes:
- Large, high-contrast text throughout the site and app
- Large touch targets and generous spacing
- Full keyboard navigation and visible focus outlines
- Descriptive labels for screen readers on every button and form field
- Reduced-motion support for anyone sensitive to animation
- No information communicated by color alone
If something on the site or in the app is hard to use, please let us know — accessibility feedback is always welcome.
Emergency disclaimer
Kindly is not an emergency service and cannot send help. If you or someone else is in immediate danger, having a medical emergency, or needs urgent assistance, please call your local emergency number right away (such as 911 in the United States).
Medical, legal, and financial disclaimer
Kindly can help you understand information and think through next steps, but it does not replace a doctor, lawyer, bank, financial advisor, or government agency. For medical, legal, or financial decisions, please confirm with a qualified professional.
AI responses may occasionally be inaccurate or incomplete.
Cancellation information
You can cancel your Kindly membership at any time from your account settings, or by contacting support. There are no long-term contracts or cancellation fees.
After cancelling, you'll continue to have access through the end of your current billing period.
Contact support
Account sign-in
Sign in or create your Kindly account to start a conversation or manage your membership.
Go to Sign InTerms of Use
By creating an account or using KindlyHelp, you agree to these Terms of Use. If you do not agree, please do not use the service.
Acceptable use. KindlyHelp is provided for your personal, non-commercial use to get plain-language help with everyday questions. You agree not to misuse the service, attempt to disrupt or reverse-engineer it, or use it for anything unlawful or harmful.
Subscription and billing. KindlyHelp membership is billed on a recurring basis at the price shown at sign-up. You can cancel at any time from your account settings or by contacting support; see Cancellation information above.
No warranty; limitations of AI assistance. KindlyHelp is an AI assistance tool. It is not a human representative, an emergency service, or a substitute for professional medical, legal, or financial advice, and its responses may occasionally be inaccurate or incomplete. The service is provided "as is" without warranties of any kind, and KindlyHelp is not liable for decisions made based on its responses.
Proprietary rights. The KindlyHelp name, logo, and branding, and all website content, design, and original source code, are the proprietary property of KindlyHelp and are protected by applicable copyright and other intellectual property laws. Except as necessary to use the service as intended, none of it may be copied, reproduced, distributed, modified, or used to create substantially similar works without KindlyHelp's prior written permission. KindlyHelp does not currently claim any registered trademark or patent protection over these materials.
Changes. These Terms may be updated from time to time; continued use of KindlyHelp after a change means you accept the updated Terms.
Privacy Policy
Your conversations belong to you. Each conversation is stored tied only to your own account, protected by database rules that only ever let your signed-in account read, update, or delete your own conversations — never anyone else's.
Photos and screenshots are not stored by KindlyHelp. When you upload one, it is sent directly to our AI provider to answer your question and is not saved on our servers or in our database afterward.
What we use your message for. The text and photos you send are used only to generate your KindlyHelp response — for example, sent to our AI provider (OpenAI) to produce an answer, or to a speech-to-text provider to turn a voice message into text. KindlyHelp does not sell your conversation content, and does not run advertising or analytics trackers on the member dashboard.
Account and payment information. Your username, password, and optional recovery email are managed by Supabase, our authentication provider, using secure, industry-standard practices. Payment is handled entirely by Stripe — KindlyHelp never sees or stores your full card number.
Deleting your data. You can delete any single conversation from the dashboard sidebar, or delete all of your conversations at once from Account Settings. Deleting a conversation removes it from our database — it is not simply hidden. Deleting your account entirely can be requested at support@kindlyhelp.net.
Cookies. KindlyHelp uses one essential cookie to keep you securely signed in between visits. It is not used for advertising or tracking.
Our AI, speech-to-text, authentication, and payment providers (currently OpenAI, Supabase, and Stripe) each have their own privacy policies governing how they handle data sent to them, in addition to this one.