Help, safety, and trust

Everything you need to know about how Kindly works, how we protect your privacy, and what Kindly can and cannot do.

How Kindly works

You can ask Kindly for help in three ways: speak your question out loud, type it, or upload a screenshot or photo. Kindly reads or listens to what you shared, explains it in plain language, and gives you clear, numbered steps to follow.

Kindly is an AI assistance tool. It is not a human representative, and it does not take actions on your behalf — it explains what to do so you can do it yourself, with confidence.

Privacy basics

Kindly only uses what you share — your questions, screenshots, and photos — to give you an answer. We aim to keep only what is necessary to provide the service and to improve how well Kindly can help.

Uploaded files are not kept longer than necessary, and you can request deletion of your conversation history and uploads at any time from your account settings or by contacting support.

Full details will be published in our Privacy Policy.

Information you should not upload

To keep you safe, please never upload or type:

Full passwords or PINs
Social Security numbers
Complete credit-card or bank account numbers
Medical records or health insurance ID numbers
Any other highly sensitive personal information

If you accidentally share something sensitive, Kindly will let you know and will avoid repeating it back to you.

Scam awareness

Kindly can help you slow down and think through a message, call, or offer that feels off. Common warning signs include urgent pressure to act immediately, requests for gift cards or wire transfers, and messages claiming to be from a bank, government agency, or delivery company asking you to click a link or pay a fee.

Kindly can help you understand these warning signs, but it cannot guarantee that something is or isn't a scam. When in doubt, pause, and confirm with a trusted family member or by contacting the organization directly using a phone number you know is real.

Accessibility

Kindly is built to be usable by everyone, including people who use assistive technology. This includes:

Large, high-contrast text throughout the site and app
Large touch targets and generous spacing
Full keyboard navigation and visible focus outlines
Descriptive labels for screen readers on every button and form field
Reduced-motion support for anyone sensitive to animation
No information communicated by color alone

If something on the site or in the app is hard to use, please let us know — accessibility feedback is always welcome.

Emergency disclaimer

Kindly is not an emergency service and cannot send help. If you or someone else is in immediate danger, having a medical emergency, or needs urgent assistance, please call your local emergency number right away (such as 911 in the United States).

Medical, legal, and financial disclaimer

Kindly can help you understand information and think through next steps, but it does not replace a doctor, lawyer, bank, financial advisor, or government agency. For medical, legal, or financial decisions, please confirm with a qualified professional.

AI responses may occasionally be inaccurate or incomplete.

Cancellation information

You can cancel your Kindly membership at any time from your account settings, or by contacting support. There are no long-term contracts or cancellation fees.

After cancelling, you'll continue to have access through the end of your current billing period.

Contact support

Terms of Service

Placeholder — the full Terms of Service will be published here before Kindly is publicly available. It will cover acceptable use, subscription billing, cancellation rights, and limitations of the AI assistance provided.

Privacy Policy

Placeholder — the full Privacy Policy will be published here before Kindly is publicly available. It will explain what data is collected, how uploads and conversations are stored and deleted, and how to exercise your privacy rights.